Insurance Claims:

*We offer lost or damaged package insurance as an add on option at checkout. If you purchased insurance email us at help@just-paws.com within 7 days of the order not arriving or arriving damaged. We observe a 2 week period from the date the package is reported missing before replacing any missing orders since we have found 99% of the time the package is discovered or arrives late. After this 2 weeks we will resend any insured orders that qualify. We do not refund in these cases, but resend. If your order is damaged email us pictures and information and we will either replace or partially refund the damaged items. Insurance does not cover when there is an address error on the order and may not cover in the circumstance your order is marked delivered and the delivery GPS coordinates are confirmed. Insurance does not cover stolen package claims if the tracking information confirms delivery. This insurance is for shipping carrier confirmed lost/missing packages and items damaged during shipment.

We offer lost or damaged package insurance! Add Shipping Insurance to your order for only $1.99 for orders up to $100

*Please note we are not responsible for any lost or delayed packages due to incorrect shipping information. Please be careful that all of your shipping information is correct when you place your order. If you have made an error or want to change the shipping location after placing an order you can contact us at help@just-paws.com

However due to our dedication to a fast turn around time and limited staff we can not guarantee we will be able to make the change before your order is processed.