U. S. Service Dogs Registry

Thank you for your purchase. We hope you are happy with your purchase, however, if you are not completely satisfied with your non-custom purchase for any reason, you may return it to us for a full refund, store credit, or exchange within thirty (30) days of purchase. If you are not completely satisfied with your custom purchase for any reason please reach out to customer service so that it can be replaced or upgraded at a reduced cost. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags, packaging, and labels attached.

 

RETURN PROCESS

 

To return an item. please email customer service at paws@usservicedogsregistry.org to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

U.S. Service Dogs Registry

Attn: Returns

RMA #______________

250 Palm Coast Parkway NE

Suite 607 MSC 900

Palm Coast, FL 32137-8225

United States

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement. depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. If you have a custom ID Badge and/or certificates that were not to your satisfaction, please email and advise what was not to your satisfaction. We can make corrections and send you a proof by email, and often can replace without you having to return the original.  Please ask about ID and certificate remake options.

 

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: paws@usservicedogsregistry.org